Waverley Borough Council

landlord services advisory Board

30 June 2022

Title:
CORPORATE PERFORMANCE REPORT Q4 2021-2022 & END OF YEAR OUTTURN (JANUARY 2022 – MARCH 2022)

Portfolio Holder:	Co-Portfolio Holders for Housing Paul Rivers and Nick Palmer

Head of Service:	Hugh Wagstaff

Key decision:	No

Access:	Public

1. Purpose and summary
1.1 The Corporate Performance Report, set out at Annexe 1, provides an analysis of the Council’s performance for the fourth quarter of 2021-22 including the end of year outturn. 1.2 The Housing Service performance information has been extracted for the Landlord Services Advisory Board. The full performance report can be found on the council website. 1.3 The report is being presented to each of the Overview and Scrutiny Committees and the Landlord Services Advisory Board for comment and any recommendations they may wish to make to senior management or the Executive. .
2. Recommendation
It is recommended that the Board considers the performance of the housing service areas, and identifies any areas for comment or further exploration, and makes any recommendations to senior management or the Portfolio Holders for Housing as appropriate,

3. Reason for the recommendation
The quarterly review of the Council’s performance and annual review of KPIS, is subject to internal as well as external scrutiny. This approach allows for a transparent assessment on how each service performs against its set goals and targets. It also allows Board members to raise any areas of concern to senior management and the Executive, which in turn drives service improvement.

4. Background
4.1 The Council’s Performance Management Framework provides the governance structure to enable the delivery of the Council’s objectives. Performance monitoring is conducted at all levels of the organisation, from the strategic corporate level, through the operational/team level, leading to individual staff performance targets. The focus of this comprehensive report is the corporate level performance analysis. The data is collated at the end of each quarter and a broad range of measures have been included to provide a comprehensive picture, and these are: Key performance indicators Progress of Internal Audit recommendations Complaints monitoring Workforce data Financial forecasting Housing Delivery monitoring
4.2 The report is comprised of the corporate overview section with the Chief Executive’s and Section 151 Officer’s (Finance Director) comments, followed by service specific sections with Heads of Service feedback on the performance in their area. The report is used as a performance management tool by senior management. 4.3 Annexe One has been edited to provide performance related to the landlord service.

5. Relationship to the Corporate Strategy and Service Plans
Waverley’s Performance Management Framework and the active management of performance information helps to ensure that the Council’s Corporate Priorities are delivered.
6. Implications of decision
6.1 Resource (Finance, procurement, staffing, IT) The report presents the performance status of a wide range of measures from across the Council, including the quarterly update on the budget position and staffing situation.
6.2 Risk management The scrutiny process of key performance indicators, goals and targets, laid out in this report, allows for an ongoing assessment of potential risks arising from underperformance and the monitoring of improvement or mitigation actions put in place to address potential issues.
6.3 Legal There are no legal implications arising directly from this report, however some indicators are based on statutory returns, which the council must make to the Government.
6.4 Equality, diversity and inclusion There are no direct equality, diversity or inclusion implications resulting from this report. Equality impact assessments are carried out when necessary, across the council to ensure service delivery meets the requirements of the Public Sector Equality Duty under the Equality Act 2010.
6.5 Climate emergency declaration The report does not have direct climate change implications. The service plans, the delivery of which is monitored through this report, were revised in January 2020 to take into consideration new environmental and sustainability objectives arising from the Corporate Strategy 2020-2025 in light of the Climate Emergency introduced by the Council in September 2019.

7. Consultation and engagement
7.1 The report goes through an internal sign off process by the Senior Management Team. The external scrutiny stage starts with the Overview and Scrutiny Committees at the quarterly committee cycle and monthly Landlord Services Advisory Board, if required due to any substantial recommendations, travels to the Executive to seek its consideration and response. 7.2 The corporate key indicator set presented in this report gets reviewed on annual basis in January/February and travels to March O&S cycle in a stand-alone report, which then continues its journey to the Executive for approval in March/April ahead the new financial year. The service plans, which delivery gets monitored through this report, are reviewed on annual basis between September and November with the new proposals for the year ahead coming to January O&S cycle and travel next to the Executive for the formal approval.

8. Other options considered
Standing report on the Landlord Services Advisory Board and Overview and Scrutiny Committees Agenda, no further considerations required.

9. Governance journey
The Landlord Services Advisory Board will pass on their comments and recommendations to senior management and/or the Portfolio Holders for Housing, who will initiate any improvement actions where required.

Annexes:

Annexe 1	Q4 2021-22 Corporate Performance Report and End of Year Outturn Report - Landlord Services Extract

Background Papers

There are no background papers (as defined by Section 100D(5) of the Local Government Act 1972) relating to this report.

CONTACT OFFICER(S):

Name:	Nora Copping and Annalisa Howson

Title:	Policy and Performance Officer and Housing Service Improvement Manager

Telephone:	01483 523 465 and 01483 523453

E-mail:	nora.copping@waverley.gov.uk and annalisa.howson@waverley.gov.uk

Agreed and signed off by:

Legal Services: N/A – standing report

Head of Finance: Internal SMT meeting on 24 May 2022

Strategic Director: Internal SMT meeting on 24 May 2022

Portfolio Holders: Internal Executive Briefing meeting on 7 June 2022